With the new IT portal remaining unavailable for nearly two consecutive days, the Finance Ministry “summoned” Infosys Managing Director and CEO Salil Parekh on Monday to explain to Finance Minister Nirmala Sitharaman the reasons for the lingering problems even after more two-month launch.
Meanwhile, the company in a late-night tweet said emergency portal maintenance was over and the site was live.
The new electronic income tax declaration portal “www. Incometax.gov.in ”, developed by Infosys, got off to a rough start from the day of its launch on June 7, as it continued to face technical issues with users complaining that certain features were either unavailable or working. slowly.
Read also – Live Income Tax Portal After Emergency Maintenance: Infosys
As a result, IT had to allow manual filing of remittance forms and also lengthen the due dates for electronic filing of information-related forms by pension funds and sovereign wealth funds.
The Ministry of Finance summoned Sh Salil Parekh, Managing Director and CEO @Infosys on 08/23/2021 to explain to the Honorable FM why even after 2.5 months since the launch of the new e-filing portal, the problems in the portal has not been solved. In fact, as of 8/21/2021, the portal itself is not available, “tweeted the Income Tax Service.
The Infosys India business unit said in a late evening tweet: “Emergency maintenance of the @IncomeTaxIndia portal has been completed and the portal is live. We regret any inconvenience caused to taxpayers.
Earlier on Sunday, Infosys tweeted that the income tax portal was under emergency maintenance. Also on Saturday, he tweeted that the portal was “inaccessible due to scheduled maintenance”.
Quoting the tweet from the IT department of the Ministry of Information and Broadcasting, Senior Advisor Kanchan Gupta tweeted: “This is the second big GoI project that @Infosys messed up. The first was the #TPS portal. It is now the # Income Tax portal. Infosys bags GoI projects using the L1 route which limits options. Clearly lacking the ability or intention to deliver. Two consecutive “failures” cannot be a coincidence ”.
Route “L1” refers to the lowest bidder in the tender for a contract.
Infosys had also developed the GST Network (GSTN) portal, used for GST payments and filing of returns. The software major had also faced criticism for the slow functioning of the GSTN portal.
While users complained about several issues on the IT portal after a fortnight of launch, Sitharaman called a meeting on June 22 with senior managers at Infosys to review the issues.
The minister then asked Infosys to deal with all issues without further loss of time, improve their services and resolve grievances as a priority, as this had a negative impact on taxpayers.
Infosys CEO Salil Parekh and COO Pravin Rao, along with other company officials, took note of the issues highlighted by stakeholders.
They also acknowledged the technical issues in the operation of the portal and shared the status of the resolution with respect to the areas highlighted by stakeholders, an official statement released after the meeting said.
In 2019, Infosys won a contract to develop the next-generation tax filing system to reduce filing processing time from 63 days to one day and speed up refunds.
Until June 2021, the government paid Rs 164.5 crore to Infosys for the development of the portal.
Sitharaman had said last week that the technical issues with the new e-filing portal would largely be fixed in the coming days and that she was constantly reminding Infosys of the problem.
“I have constantly called Infosys back, and (Infosys chief) Nandan Nilekani sent me a message with the assurance that in the next few days they will solve the majority of the problems,” she said, adding that in to a large extent the system is far better than it was in June, but some problems persist.
The revenue secretary is monitoring this weekly, she said, adding that the problems would largely be corrected over the next two weeks.
Earlier this month, in a response to a question from Parliament on whether technical issues continued to disrupt the operation of the new IT portal, Minister of State for Finance Pankaj Chaudhary said most of issues reported by taxpayers were related to unavailability or technical issues. of certain features or forms.
“Some key functionalities such as user profile, dashboard, filing of ITR 1,2 and 4, electronic procedures including video conference requests, digital signature certificate, viewing old tax returns, electronic verification, e-PAN service, Aadhaar-PAN Liaison, addition of an authorized representative, etc. are available to users, ”he said in a written response to Lok Sabha.